Nancy K
HILTON HEAD ISLAND, SC | 2015 Chevrolet EquinoxMay 16, 2023
Fast, friendly service. Brittney keep me informed every step of the way. Great service.
Response from Mike Reichenbach Chevrolet
May 19, 2023Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
David R
RIDGELAND, SC | 2021 Chevrolet SuburbanApril 11, 2023
Friendly and helpful
Response from Mike Reichenbach Chevrolet
April 15, 2023We're glad to hear you found our staff was so friendly and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Tony P
PARKSLEY, VA | 2021 Chevrolet 1500 SilveradoApril 7, 2023
The only thing that I could complain about is that you do not offer courtesy rides. Even my local dealership which is smaller and in a smaller town offers this.
Response from Mike Reichenbach Chevrolet
April 12, 2023Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Bryan A
JACKSONVILLE, FL | 2023 Chevrolet TahoeApril 6, 2023
Best car buying experience I’ve ever had.
Response from Mike Reichenbach Chevrolet
April 8, 2023Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Michael H
BEAUFORT, SC | 2018 Chevrolet 1500 SilveradoMarch 29, 2023
Sean Clark was my service agent. He was fantastic! He explained what was going to happen to my vehicle and about how long it would take. While I was in the waiting room, Mr. Clark informed me that the service was going to take a little longer and why. Outstanding service.
Response from Mike Reichenbach Chevrolet
March 31, 2023Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Kyle P
BLUFFTON, SC | 2023 GMC 1500 SierraMarch 24, 2023
great service
Response from Mike Reichenbach Chevrolet
March 27, 2023Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
Glen S
BLUFFTON, SC | 2023 Chevrolet EquinoxMarch 6, 2023
Sandy Hunter was outstanding. Knew his stuff. He kept me informed .
Response from Mike Reichenbach Chevrolet
March 8, 2023Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!
Dale P
HILTON HEAD ISLAND, SC | 2022 Chevrolet CorvetteMarch 1, 2023
I deal with Joe the service rep. Always great to work with. Had new rotors installed on my 2022 corvette. Everything as usual was done without a problem.
Response from Mike Reichenbach Chevrolet
March 5, 2023Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
James W
DALLAS, GA | 2022 GMC 2500HD SierraFebruary 21, 2023
Being a automotive technician well-versed in the automotive field as well as heavy equipment the biggest key to having a successful business is communication between a technician, the service writer and the customer. I made an appointment for 8 AM, stating that I will need to wait for the vehicle. it was a simple oil change and fuel filter replacement, I am well capable of doing the service myself but I like to have the dealer document it and perform it because it’s a brand new truck. It’s good to have documentation I stated to the service writer please be sure the technician lubricates all grease points on the truck again lubrication is far better than premature wear and premature replacement of expensive parts and loss of work time. It’s just called looking out for the customers wallet they brought my vehicle in at 8:20 and proceeded to have my vehicle in the air on the lift for 2 1/2 hours I might add. I also requested tire balance and rotation after a lengthy wait, the service writer has stated to me I should be done shortly while at the payment point of $458, I found that to be ridiculous. She also added that there was a recall/update on my power steps that they also performed although I stated at the drop off time of 7:50 AM that time is of the essence and I need to get to work as soon as possible I think they should’ve concentrated more on greasing , all of the grease points that I requested. Unfortunately that part was not performed properly. Unfortunately it’s not just this particular dealership. This is my third Duramax and I’ve had trouble getting my trucks serviced properly at multiple dealerships. I think I just hold myself in a higher standard than the GM service techs do.
Response from Mike Reichenbach Chevrolet
February 22, 2023Thank you for taking a moment to share your thoughts on your recent visit. We pride ourselves on providing top-notch service and the experience you describe is not acceptable. We would like to research your situation and discuss available options to take care of your concerns, so please contact us directly as soon as possible.
Don L
BEAUFORT, SC | 2022 Chevrolet TraverseFebruary 8, 2023
Polite staff and quality service
Response from Mike Reichenbach Chevrolet
February 9, 2023Hi, we are so pleased you enjoyed your visit to Mike Reichenbach Chevrolet, INC.! Please don't hesitate to reach out to us if there's anything more we can do!